Smith.ai vs Dialpad AI Reception: which to pick?

Verdict

Pick Smith.ai if you want a turnkey receptionist outcome and don't need to also run sales calls, support queues, or video conferencing through the same platform — their human-AI hybrid handles intake at high quality with minimal setup. Pick Dialpad AI Reception if you're already a Dialpad customer (or considering moving your whole communications stack there) and want AI reception as part of one platform instead of a separate vendor. Stand-alone Dialpad AI Reception is usually overkill if the only job is answering inbound calls.